Genesys ActiveX Interface for Desktop Toolkit 7.2

Genesys ActiveX Interface for Desktop Toolkit is a COM/ActiveX software development kit from Genesys Telecommunications Laboratories, Inc. that enables Windows developers to build custom agent and supervisor desktops tightly integrated with the Genesys contact center platform. It provides embeddable controls and an event-driven API for telephony and interaction handling—such as agent login/logout, ready/not ready, call control (answer, hold, transfer, conference), screen pops, attached data (user data), and real-time statistics—so you can add CTI capabilities to CRM systems or other line‑of‑business applications that support ActiveX/COM (for example, C++, VB, or scripting environments).

Key points:

• Purpose: Rapidly integrate Genesys voice and interaction control into Windows desktop applications via ActiveX components.
• Capabilities: Agent and device state management; call and consult/conference/transfer workflows; screen-pop and data dip scenarios; subscription to real-time metrics; access to ANI/DNIS and interaction user data.
• Architecture: Communicates with core Genesys servers (e.g., T‑Server, StatServer, Configuration Server) to deliver events and execute commands.
• Use cases: Custom softphones and toolbars, CRM/ERP integrations, supervisor dashboards, legacy desktop modernization.
• Platform: Designed for on-premises Windows environments using COM/ActiveX. Feature availability depends on your Genesys deployment and licenses.
• Notes: Part of the Genesys Desktop Toolkit (DTK) family. While many deployments now use .NET or web-based SDKs, the ActiveX interface remains suitable for maintaining or extending existing Windows-based applications.

Genesys ActiveX Interface for Desktop Toolkit is developed by Genesys Telecommunications Laboratories, Inc.. The most popular versions of this product among our users are: 7.1 and 7.2.